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Submit
your legal question by e-mail
If you're on line,
you can submit your legal question by e-mail to get free legal advice
even more easily. No busy signals, no waiting on hold, no voice mail.
You
can still call the hotline as before. To learn how,
click
here.
If you've already
submitted a question and want to reschedule a missed appointment,
ask a follow-up question or submit a new question,
click
here.
If this is your
first time contacting us by e-mail, please read the following instructions,
then click on the button at the bottom of this page for the on-line form.
- If you're submitting
a question on behalf of someone else, please
click
here first.
- Either you or the
person you're
helping must be a California resident, age 60 or over. For a list of other agencies that might be able to help if this doesn't
describe you, please
click here.
- Clicking the button
below will bring you to an on-line form. Please fill it out completely,
then click on the send button.
- You will
receive a return e-mail message, or a call, letting you know
when to expect a call from a hotline advocate to discuss your question.
Please be ready to receive our call at that time. Have any relevant documents
and notes, plus paper and something to write with.
- Some of our advocates
are volunteers who come in as little as twice a month. So you may
have to wait for a follow-up discussion with the same person; or you might
prefer to speak with someone else sooner. Don't hesitate to express your
preference. All advocates have access to each other's notes.
- A word about confidentiality
and privacy: As a law office, we are bound to keep the information
you share with us as private as you request. Sometimes it may make sense
to discuss your problem with someone else, but we will do so only with
your permission. Also, we do not share our client data with any other
organization, let alone commercial enterprise.
- Another word about
e-mail privacy: The information you submit here goes to a secure server,
designed to prevent anyone but our staff from receiving it. We can't guarantee
protection from any and all hackers -- just as we can't guarantee that
no one will bug your phone line if you call us. But we will continue to
employ the latest technology to keep your information private.
- IMPORTANT – If there is an opposing party:
Sometime it happens that a person on the other side of your dispute (if
there is such a person) has already called us for advice. If so, we may
not be able to advise you. Therefore, if a person with whom you have a
dispute for which you want advice is also a California senior,
you must give us that person’s name. Also, to keep us from harming your
interest if this happens, please do not give us extensive information
about the case until we make sure there is no such conflict.
- We'll need to ask
you some questions that may seem prying or unrelated to your request.
As a free service, we need to report to various government agencies and
foundations that pay for the assistance you're receiving. So please be
patient and understanding when we ask you, for instance, about your race
or ethnic background, about your household size or about your income.
We need this information for statistical purposes; it will never be disclosed
in connection with your identity unless needed to qualify you for some
special service, in which case we'll explain first.
If you have a special
reason why you don't want to answer a particular question, we may be able
to help you anyway. Feel free to ask. But without at least your name and
some other basic information, we may be able to give you only very general
information, because we need to make sure we're not advising both sides
of a potential conflict.
Submit a question
by e-mail
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